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Shipping & Delivery

We offer flat rate shipping on all US orders. Delivery times may vary depending on your location, but are usually 3-5 days for US customers.

For International orders, delivery times can be up to 3 weeks depending on your location, but are usually around 8 business days.

 US - Same Day Shipping

Ships same day before 11AM EST

International

2 Day Processing time. Delivery time is 1-3 weeks

 

All US orders received before 11:00AM EST will ship that same day. All other US orders will ship the next business day. Our Business Hours are Monday-Friday 8AM-6PM EST

All US orders are processed and shipped from our US fulfillment center.

All International orders have a 2 day processing time and will take 1-3 weeks for delivery.

As of 10/18/17 all International orders are processed and shipped from our US fulfillment center.

Some international orders will require additional time due to customs inspections. We do not control which packages are held up and therefore some packages will have additional waiting periods. 

Returns

Domestic Orders:

We offer free returns on any of our products that have not been used for up to 30 days, for any reason. Simply contact us and we will send you a prepaid return label.

If you have put oil on your lava stone it does not qualify for a return.

Once we receive the product back, we will issue you the appropriate refund within 7 days.

International Orders

Customers are responsible for return shipping. If an item is refused or unclaimed and returned to us, there will be a 15% restocking fee.

Once we receive the product back, we will issue you the appropriate refund within 7 days.

***BUYER IS RESPONSIBLE FOR ANY IMPORT FEES OR CUSTOMS CHARGES

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