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An essential oil is a concentrated liquid containing volatile aroma compounds from plants. Essential oils are generally extracted by distillation, often by using steam.
Essential Oils have been used for centuries for their therapeutic and healing benefits.
Lava is a stone of power, strength and fertility. And is said to provide protection and stability in times of change.
Because it is formed from raw energy, it is often known as a stone of rebirth. It is said to help in removing unwanted layers of emotional attachment. And has been used for centuries to help reduce anger and fear.
You can simply reapply the same Essential Oil or wash the Lava with gentle soap, dry thoroughly, and apply a different scent.
The base metal of our jewelry is copper and zinc alloy. The lockets are then plated in either silver or gold.
There is no nickel or lead in any of our jewelry.
Certain offers are not available with coupons for free shipping, this includes free product offers or other heavily discounted items. We reserve the right to cancel any orders that violate this policy.
Free offers are also not able to be returned and do not qualify for free return shipping. These sales are final.
Buy one get one free offers apply to the lowest priced item in your cart. There is a limit to one free item per order.
All subscription box orders ship on the 15th of each month. Due to stock issues we can not ship boxes earlier.
You may cancel your order at anytime. If your order is cancelled before your next shipment date, we will not bill your credit card for the next pay period.
If your credit card has already been billed, typically on your initial order, and you cancel before your order ships, we will issue a refund for that time period.
Due to the nature of subscription orders, we do not accept returns or refunds for these boxes. If a product is damaged, we will ship a replacement for you.
Items that are on clearance are not eligible for returns. Coupons and other promotions can not be used on Clearance items products.
Only one coupon is allowed per order. Multiple coupons cannot be used or combined.
Domestic Orders:
We offer free returns on any of our non-subscription products that have not been used for up to 30 days, for any reason. Simply contact us and we will send you a prepaid return label.
If you have put oil on your lava stone it does not qualify for a return.
*** FREE PRODUCTS & CLEARANCE SALE ITEMS ARE NOT ELIGIBLE FOR RETURN
Subscription Orders:
Due to the nature of subscription orders, we do not accept returns or refunds for these boxes. If a product is damaged, we will ship a replacement for you.
You may cancel your order at anytime. If your order is cancelled before your shipment date, we will not bill your credit card. If you credit card has already been billed we will issue a refund.
All subscription box orders ship on the 15th of each month. Due to stock issues we can not ship boxes earlier.
International Orders
Customers are responsible for return shipping. If an item is refused or unclaimed and returned to us, there will be a 15% restocking fee in addition to the shipping costs.
Once we receive the product back, we will issue you the appropriate refund within 7 days.
***BUYER IS RESPONSIBLE FOR ANY IMPORT FEES OR CUSTOMS CHARGES
1. If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).
2. If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you order a necklace but that type of metal or gemstone is not allowed in your country, that is your responsibility to know about before you order from EssentialCharms.com
If the delivery failed for that reason, we cannot offer any compensation, because as the importer it's your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a license to import commercial goods: in this case, it is your responsibility to know about this before you place an order on EssentialCharms.com , and in the case of a failed delivery, we cannot offer any compensation.
3. As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions.
If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.
4. There will be a 15% restocking fee for any order returned to us. And the buyer is responsible for all shipping fees associated with the order.
Many times your order may be held at your local postal office or in customs. It is the buyers responsibility to retrieve the items in this case.
All orders reported as "delivered" by shipping companies are considered delivered. EssentialCharms.com cannot be made liable of non-delivery in this case.
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, EssentialCharms.com cannot be held liable if a package is returned to us.